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    Frequently Asked Questions

    Find answers to common questions about OpenRouter

    Getting started

    Why should I use OpenRouter?

    OpenRouter provides a unified API to access major LLM models, aggregate billing, and track usage with analytics.

    We pass through provider pricing while pooling uptime, so you get the same provider rates with a unified API and automatic fallbacks for better reliability.

    How do I get started with OpenRouter?

    Create an account and add credits on the Credits page. Credits are used for LLM inference.

    Use the chat room or create API keys and start using the API. See our quickstart guide.

    How do I get support?

    Join our community Discord and ask in the #help forum.

    For billing and account questions, email [email protected].

    How do I get billed for my usage on OpenRouter?

    Pricing is per model and may differ for prompt/completion, images, and reasoning tokens. See the model page for details.

    We compute cost from provider token usage and deduct it from your credits. Review your history in Activity.

    Include usage: {include: true} in requests to receive usage data in the response. We pass through provider pricing; we charge a small fee when purchasing credits.

    Pricing and Fees

    What are the fees for using OpenRouter?

    We charge a small fee when you purchase credits. Model inference pricing is passed through from providers without markup.

    Crypto payments may include an additional processing fee.

    Is there a fee for using my own provider keys (BYOK)?

    Using BYOK includes a free monthly request allowance; subsequent usage incurs a small percentage fee based on the equivalent OpenRouter cost. This is deducted from your credits.

    Models and Providers

    What LLM models does OpenRouter support?
    Access a wide variety of models, including frontier models. See the models browser or the models API.
    How frequently are new models added?
    We add models regularly, often in partnership with labs. If something’s missing, reach out on Discord.
    What are model variants?

    Variants are suffixes that modify behavior. Static variants are available on specific models, listed in the models API:

    • :free – free model with low rate limits
    • :beta – not moderated by OpenRouter
    • :extended – longer context length
    • :thinking – reasoning by default

    Dynamic variants can be used on all models:

    • :online – attach web results to the prompt
    • :nitro – optimize for faster throughput
    • :floor – prioritize lowest price
    I am an inference provider, how can I get listed on OpenRouter?
    See provider requirements. For contact, email is best.
    What is the expected latency/response time for different models?
    Model pages show latency and throughput by provider. Use :nitro to route to faster providers.
    How does model fallback work if a provider is unavailable?
    OpenRouter automatically falls back to the next provider on errors. Configure provider routing in documentation.

    API Technical Specifications

    What authentication methods are supported?
    Cookie-based auth for web/chatroom, API keys for completions and core endpoints, and provisioning API keys for key management.
    How are rate limits calculated?

    Free model rate limits depend on your purchased credits. See details in the rate limits documentation.

    What API endpoints are available?
    We implement OpenAI-compatible /completions and /chat/completions, plus /api/v1/models. See the API docs.
    What are the supported formats?
    Text and images are supported. Images can be URLs or base64. PDF and other file types are coming soon.
    How does streaming work?
    Streaming uses SSE for real-time token delivery. Set stream: true.
    What SDK support is available?
    OpenRouter is a drop-in replacement for OpenAI; most OpenAI SDKs work. See SDK docs.

    Privacy and Data Logging

    See our Terms of Service and Privacy Policy.

    What data is logged during API use?

    We log basic request metadata (timestamps, model, token counts). Prompts and completions are not logged by default.

    You can opt in to log prompts/completions for a small discount via privacy settings.

    What data is logged during Chatroom use?
    Conversations are stored locally on your device and do not sync across devices. You can export/import conversations from chatroom settings.
    What third-party sharing occurs?
    Requests are proxied to model providers. We aim to avoid provider logging or training by default; routing respects your privacy settings. If no providers match, the request will error.

    Credit and Billing Systems

    What purchase options exist?
    OpenRouter uses a credit system denominated in USD. You can top up manually or enable auto top up.
    Do credits expire?
    Unused credits may expire after one year per our terms.
    My credits haven’t showed up in my account

    For Stripe purchases, allow up to one hour. If no charge/receipt appears, your card may have been declined; try a different method.

    If charged but credits are missing, email [email protected] with purchase details. For crypto payments, email support as well.

    What’s the refund policy?
    Refunds for unused credits may be requested within 24 hours of purchase via the refund button on the Credits page. Platform fees are non-refundable. Cryptocurrency payments are not refundable.
    How to monitor credit usage?
    Use the Activity page or the credits API for balance and remaining credits.
    What free tier options exist?
    New users receive a small free allowance to test OpenRouter. Many free models are available but have low rate limits and are not suitable for production. Rate limits increase with purchased credits.
    How do volume discounts work?
    We don’t currently offer volume discounts. If you have an exceptional use case, contact us.
    What payment methods are accepted?
    Major credit cards, AliPay, and USDC crypto. PayPal is in progress. For other methods, reach out on Discord.
    How does OpenRouter make money?
    We charge a small fee when purchasing credits. We never mark up provider pricing.

    Account Management

    How can I delete my account?

    Go to Settings → Manage Account → Security tab to delete your account.

    Note: unused credits will be lost and cannot be reclaimed if you delete and later recreate your account.

    How does team access work?
    See our organization management documentation.
    What analytics are available?
    The activity dashboard provides real-time usage metrics. Contact us for specific reports.
    How can I contact support?
    For account and billing questions, email [email protected].

    Still need help?

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